MTN Nigeria has publicly apologized to its customers following widespread backlash over a sudden 200% increase in the price of its 15GB digital bundle plan.
The telecommunications giant admitted the adjustment was an error and assured subscribers of better decision-making in the future.
In a statement posted on its official Instagram handle today, MTN acknowledged the frustration caused by the price hike.
While the company refrained from offering detailed explanations, it accepted responsibility for the pricing change.
In a bid to mend its relationship with customers, MTN appealed for forgiveness, particularly during the Valentine’s season, emphasizing its appreciation for loyal subscribers.
