The Nigerian Communications Commission (NCC) has published new guidelines for telecommunications companies (telcos) to improve customers’ experience.
The commission said the publication was in accordance with section 57 of the NCC act to allow stakeholders to make contributions to the policy.
The new NCC guidelines, titled, ‘Draft Quality of Service Business Rules’, stipulate the minimum quality and standards of service, associated measurements, and key performance indicators for measuring the quality of service.
In the document, NCC directed telcos to attend to customers within 30 minutes upon arrival at any of their service centres across the country.
